EquiFinds Guide To BUYING

Buy with confidence.

When you buy on EquiFinds, your payment is held until you receive the item and have time to review it. Once you receive the item, you have 72 hours from the delivery time to confirm everything is as described.

Once you approve your purchase, the sale is final and your payment is issued to the seller.

If your purchase is not as described, you may be eligible to return the item.

To keep you safe, we recommend that all communication takes place through our app or website. Do not share personal or financial information for online transactions.

How do returns work?

You have 72 hours from receiving the item to request a return if your item was not as described. Returns are NOT offered for Fit Issues, No Longer Wanting The Item or Delayed Delivery.  Returns will be accepted as long as the item is in the same condition as when it was shipped (not modified or tampered). Once the return is complete, you will be refunded, excluding applicable fees.

• Go to the order page or start a chat or email and tell us why you would like to return the item
• Provide photos of the item, highlighting any differences between the item listing and how the item was received. (This can help the seller improve their listings)
• For damaged items, please include photos of the box, packaging materials and the damaged item
• You have three (3) calendar days to drop off the return item with the shipping carrier or the payment will be released to the seller and the sale is final.
• Refunds for completed returns will be processed no later than 14 calendar days from confirmation of the return’s delivery. You will be refunded the item price and sales tax.