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EquiFinds Terms & Policies

 

Effective Date: July 23, 2025

Welcome to EquiFinds! These Terms & Conditions (“Terms”) govern your use of our website, EquiFinds.shop/EquiFinds.com, our services, and participation in any events, including online auctions. By accessing or using EquiFinds, you agree to these Terms. If you do not agree, please do not use our services.

1. Use of Our Services

  • You agree to provide accurate, complete information when registering or participating.
  • You are responsible for maintaining the confidentiality of your account and password.
  • EquiFinds acts as a platform to connect buyers and sellers. We do not guarantee the safety or legality of items listed.

2. General Terms

  • EquiFinds is an online marketplace connecting customers and sellers of western gear, tack, apparel, and related items.

  • By creating an account or using the platform, all users (customers and vendors) agree to comply with these Terms & Policies.

  • EquiFinds reserves the right to update these policies at any time. Updates will be posted, and continued use of the platform constitutes acceptance of the updated terms.

 

3. Vendor & Listing Policies

  • Vendors are responsible for accurately describing all products, including condition, sizing, and any defects.

  • Listings must comply with all applicable laws and EquiFinds’ community standards.

  • Vendors must maintain updated inventory. Once an item sells, it must be shipped promptly according to the stated shipping timeline.

 

4. Sales & Transactions

  • Minimum Accepted Amount (Bottom Dollar)

  • Vendors are given the option to set a minimum accepted amount (“bottom dollar”) for each product listing.

  • If a buyer offers this amount or more, the offer will be automatically accepted without requiring additional vendor approval.

  • Commission on Minimum Accepted Amount

  • All product sales are subject to a 10% commission fee, which is deducted from the final sale price.

  • Vendors must factor this commission into their minimum accepted amount to ensure their desired net earnings. (Example: To net $900, a vendor should set their minimum accepted amount at $1,000.)

  • Immediate Processing of Sales

  • All sales that meet or exceed the minimum accepted amount will be immediately processed.

  • Upon processing, funds are securely collected from the buyer, and the vendor will be notified to fulfill and ship the order according to EquiFinds’ shipping policies.

  • Binding Transactions

  • Once an offer meets or exceeds the minimum accepted amount, the sale is final, binding, and cannot be canceled by the vendor.

  • Vendor Responsibility

  • It is the vendor’s responsibility to ensure that their minimum accepted amount reflects their desired net proceeds after commission and any applicable fees.

 

5. Payment & Payouts

  • EquiFinds uses a secure, bank-grade payment processor for all transactions.

  • Vendors must connect a payout account within their Vendor Dashboard to receive earnings.

  • Payouts are held in a secure, neutral account and are issued to the seller according to our standard schedule after the buyer receives and accepts the item.

 

5. Returns & Refunds

  • All vendors must comply with the EquiFinds Return & Refund Policy:

  • Buyers have 72 hours from delivery to submit a claim for damaged or misrepresented items and must provide significant proof of issues including photos.

  • Returns are not accepted for reasons such as “Changed Mind,” “Item Didn’t Fit,” or shipping delays.

  • Refunds will only be issued upon confirmation of an approved return.

 

6. Shipping & Fulfillment

  • Vendors are responsible for shipping items promptly.

  • All items must be shipped within the timeframe stated on the listing.

  • Vendors who repeatedly fail to fulfill orders in a timely manner may face account suspension or removal from the platform.

 

7. Buyer Responsibilities & Conduct

  • Buyers are expected to review product descriptions carefully before purchasing.

  • Buyers must provide accurate shipping information at checkout.

  • Abusive behavior, harassment of vendors, or false claims of non-receipt, misrepresentation, or item condition may result in account suspension or removal.

  • Chargebacks or fraudulent payment activity will result in immediate investigation and possible account termination.

  • Buyers are prohibited from attempting to circumvent EquiFinds’ payment system or negotiating purchases off-platform.

 

8. Dispute Resolution

  • EquiFinds will mediate disputes between buyers and vendors when necessary.

  • Buyers and vendors are expected to maintain open communication and provide any requested documentation or evidence to support their claims.

  • EquiFinds reserves the right to make a final determination in disputes and enforce corrective actions, which may include issuing refunds, removing listings, or suspending accounts.

 

9. Prohibited Conduct

  • Fraudulent listings, false information, abusive behavior, and attempts to conduct transactions outside of EquiFinds are strictly prohibited.

  • Violations may result in account suspension, removal from the platform, forfeiture of funds, and/or legal action.

 

10. Intellectual Property

All content on EquiFinds, including logos, text, graphics, and software, is owned by EquiFinds or licensed to us. You may not reproduce, distribute, or create derivative works without our permission.

 

11. Disclaimers

  • EquiFinds is provided “as is” without warranties of any kind.
  • We are not responsible for any damages arising from your use of the platform.

 

12. Acceptance of Terms

By using EquiFinds, all users (customers and vendors) acknowledge and agree to these Terms & Policies.

 

Privacy Policy

EquiFinds (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use EquiFinds.shop and our services.

1. Information We Collect

  • Personal Information: Name, email address, mailing address, phone number, payment information.

  • Usage Information: IP address, browser type, access times, pages viewed, and referring links.

  • Transaction Information: Purchase and auction history.

2. How We Use Your Information

We use your information to:

  • Provide and manage our services.

  • Process transactions and communicate with you.

  • Personalize your experience.

  • Send updates, promotional materials, and event notifications (you may opt out).

  • Detect and prevent fraudulent activity.

3. Sharing Your Information

We do not sell your information. We may share information with:

  • Service providers assisting with operations (e.g., payment processors, email services).

  • Legal authorities if required by law or to protect our rights.

4. Cookies and Tracking

EquiFinds uses cookies to enhance your browsing experience. You can manage cookie settings through your browser preferences.

5. Data Security

We implement security measures to protect your information, but cannot guarantee absolute security.

6. Your Choices

  • Access and Correction: You may update your account information at any time.

  • Opt-Out: You can opt out of marketing emails by following the unsubscribe link.

7. Children’s Privacy

EquiFinds is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy. We will notify you of any material changes by posting a notice on our website or contacting you directly.

9. Contact Us

If you have any questions about these Terms or our Privacy Policy, please contact us at:

Email: info@equifinds.shop
 Mailing Address: PO Box , Lead, SD 57754

 

Quick Terms & Conditions Summary

Welcome to EquiFinds!
 By using our website and participating in auctions or purchases, you agree to:

  • Provide accurate information and keep your account secure.

  • Complete any purchases or bids you commit to.

  • Follow our rules — no fraud, misuse, or illegal activity.

  • Understand that EquiFinds connects buyers and sellers but doesn’t guarantee items.

  • Accept that all sales are final unless stated otherwise.

  • Respect our intellectual property (like our brand, logos, and content).

  • Know that we may update these Terms and will notify you if we do.

Quick Privacy Policy Summary

Your Privacy Matters to Us!
 When you use EquiFinds, we may collect information like your name, email, address, and transaction details to:

  • Provide and improve our services.

  • Communicate with you about orders, auctions, and new updates.

  • Keep EquiFinds safe and secure.

  • We never sell your information. You can opt out of marketing emails anytime.