Return Policy
Effective Date: [Insert Date]
Thank you for shopping at [Your Store Name]. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Eligibility for Returns
- You may return most items within [X days] of receipt for a full refund or exchange.
- To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) is required.
Non-Returnable Items
The following items cannot be returned:
- [List non-returnable items, e.g., personalized or custom-made products, perishable goods, sale/clearance items, etc.]
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Return Process
- Contact Us: Email us at [Your Email Address] or call [Your Phone Number] to initiate the return process.
- Approval: Once your return request is approved, we will provide instructions for shipping the item back.
- Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within [X days] to your original method of payment.
- Shipping charges are non-refundable, except in cases of damaged or defective products.
Exchanges
- Items can be exchanged for the same product or another product of equal value.
- Exchanges are subject to product availability.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within [X days] of receipt for a replacement or full refund. We will cover all shipping costs in such cases.
Contact Information
For questions or concerns about returns, please contact us at:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Address: [Your Physical Address, if applicable]
Feel free to tailor this policy to match your store’s requirements. Let me know if you’d like help customizing any section!